Citrix definitely has much value to offer those looking for an excellent source of networking, cloud services, and desktop visualization. However, if you are like the “average person in business” then you probably going to need a little bit of help at some point. You are not a techie or computer expert. Because of this, you will be in dire need of Citrix support at some point. This really should not be of much concern to you as Citrix service is often quite professional and will be delivered in an expedited manner. That means any question, concern, or problem you may have can be addressed in a relatively short period of time and to your level of satisfaction.
Better yet, you have quite a number of different options for Citrix support. You do not have to feel locked into one sole means of acquiring help and support. This might not seem like much of a huge help on the surface since most people do not assume it will ever be necessary to contact support services for help. Well, that is the case until an issue arises which does require having a problem resolved. At such a point, you probably would want to address the problem in the manner most effective for you.
Probably the most common method of Citrix support customers will take advantage of would be the live access system in which you can discuss your issue in a chat with a qualified representative capable of addressing your concerns. Speaking with a representative in a chat session will often be easier than calling a person on the phone. There are quite a number of delays when making calls on toll free numbers. Mainly, you would have to sit on hold for quite some time and sometimes be required to be transferred from department to department. Speaking with someone on a live Citrix support is instantaneous and generally can result in any issue being addressed in a relatively short period of time.
Those that are not in a rush to have their concerns addressed can always employ the simple method of sending an email to Citrix support. This will be a slower method since it will require someone to review the emails and then take the time out to provide an adequate response. However, if you are not in a rush this won’t prove to be much of a problem. For decidedly less than serious customer service issues, you will probably find it perfectly fine to contact Citrix service for an email response.
There is another form that Citrix support is offered and it is somewhat interactive. This would be the availability of forums on the service’s website. As with any other message board, you would create a post related to the issue you have concerns about. One your question is posted, the vast knowledge base of the Citrix community will then be called upon to answer. The responses you will receive will be definitely be helpful since the community is made up of many knowledgeable individuals capable of providing the requisite response.
So, you never have to feel support options are unavailable when working with Citrix. The company takes many steps to ensure all your support and service requirements are met.
For more information, visit http://www.stratospherenetworks.com/citrix-virtual-desktop-enterprise.html and http://www.stratospherenetworks.com/citrix-virtual-desktop-smb.html